Privacy Policy

Introduction

This Privacy Policy describes how Miivora Academy LLP and its affiliates (collectively referred to as “Miivora”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website Miivora (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any services outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any services offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service terms and conditions. You also agree to be governed by the laws of India, including laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

The information we may collect includes, but is not limited to:

• Name
• Date of birth
• Address
• Mobile number
• Email ID
• Proof of identity or address
• Payment details such as bank account, debit/credit card information
• Biometric information such as facial features or physiological information (only when required and with your consent)

You always have the option not to provide certain information by choosing not to use specific services or features on the Platform.

We may also track your behaviour, preferences, and other information you choose to provide on the Platform. This information may be analysed on an aggregated basis to improve our services.

When third-party business partners collect your personal data directly, their respective privacy policies will apply. We request that you review their privacy policies before sharing any information.

If you receive any suspicious communication claiming to be from Miivora asking for sensitive information such as passwords, PINs, or banking details, please do not share such information and report the matter immediately to the appropriate authorities.

Usage of Information

We use your personal data to:

• Provide requested services
• Process enrollments, transactions, and support requests
• Improve customer experience
• Resolve disputes and troubleshoot issues
• Inform you about offers, services, and updates
• Customise your experience on the Platform
• Detect and prevent fraud or illegal activities
• Conduct research, analytics, and surveys
• Enforce our terms and conditions

Where required, we provide you with the option to opt out of marketing communications.

Sharing of Information

We may share your personal data with:

• Internal group entities and affiliates
• Business partners and service providers
• Payment gateways and logistics partners
• Marketing and advertising partners
• Government authorities or law enforcement agencies when legally required

Such sharing may be necessary to provide services, comply with legal obligations, prevent fraud, or enforce our policies.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

While we strive to protect your information using secure systems and servers, internet transmissions are not completely secure and may involve inherent risks beyond our control. Users are responsible for maintaining the confidentiality of their account credentials.

Data Retention and Deletion

You may request deletion of your account and associated personal data by contacting us through the details provided below.

We may retain certain information if required for legal obligations, dispute resolution, fraud prevention, or legitimate business purposes. Anonymised data may continue to be used for analytics and research.

You may also access, update, or rectify your personal data through available Platform functionalities.

Consent

By using our Platform and providing your information, you consent to the collection, storage, usage, and disclosure of your information in accordance with this Privacy Policy.

If you provide personal data relating to another person, you confirm that you have the authority to do so.

You also consent to receiving communication from Miivora and its affiliates through SMS, calls, emails, or messaging platforms regarding services, offers, and updates.

You may withdraw your consent by contacting us with the subject line:
“Withdrawal of Consent for Processing Personal Data”

Please note that withdrawal of consent may affect our ability to provide certain services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Users are advised to review this page periodically for updates.

Grievance Officer